COVID-19: Our operational delivery times are back to normal, as many previous restrictions have now been lifted.
Diligencia Consulting Limited believes your data is a precious commodity and know it is your right to total transparency and control on how we use it. We have implemented strong data privacy and security safeguards to ensure that you’re protected to the best extent we can.
This policy outlines what data we collect, how we use it and the safeguards we put in place to protect it.
Contact us at [email protected] if you have any concerns or wish to request access to the data we hold on you.
We’re committed to your data privacy and security. As such we give you these promises:
You have the following rights over any data Diligencia Consulting Limited holds about you:
We collect information about you in two key ways:
We try and minimise the personal data held on you. Typically, this is restricted to:
We make it policy not to connect any social media feeds or store any social media you may post to our systems, with the exception of private messages.
Data is stored on systems on-premise and on hosted cloud services such as Microsoft Office 365 and Microsoft Azure, in transit and at rest. As such, some data will either be in UK and EU data centres or on US based servers that are covered by Privacy Shield Agreements.
We use your data to market to you, fulfil contractual arrangements or for agreed purposes. Calls may be recorded for information holding, quality and training purposes. Our email, document management and website analytics are used for information purposes and to track breaches of copyright. All our processes are mapped and are subject to various internal policies to ensure that your data privacy and security.
Our data retention policy is as follows:
All the above are carried out during the nearest data review which are typically carried out annually in October.
Every marketing email sent from Diligencia Consulting Limited allows you to opt out of receiving emails from us, except for the purposes of fulfilling any contractual arrangements.
You can also send us an email to [email protected] and request to opt out, view, export or delete your data.
If you request for your data to be deleted and we accept this request, your name and email address will be added to an exceptions list and all other data removed.
We transfer data to third party countries in order that staff employed with our group of companies can service your requirements. If you would like to know which countries your data is transferred to and the processes we have in place to protect your data, please contact [email protected].
We will never share or sell your personal data for marketing purposes with third parties.
We will only share information where agents, resellers or suppliers are involved in the delivery of your service. In such cases we will first try and anonymise the data, or minimise it to the fullest extent possible.
Our website and other materials sent to you may contain links to other third party websites. We’re not responsible for the content or your data privacy on these sites.
Richard Goodworth is responsible for maintaining and implementing the Privacy Statement and Policy on behalf of Diligencia Consulting Limited. He carries out an annual review of the policy to verify it is in effective operation.